Email us and we'll get back to you as soon as we can — usually within 1–2 business days.
[email protected]After subscribing, you'll receive an email with a link to complete a short setup — adding your loved one's name, phone number, and preferred call times. Once that's done, Erin will start calling automatically at the scheduled times.
Open the app and go to Settings, where you can update morning and evening call times, or temporarily pause calls (for example, while your loved one is on holiday).
You can cancel anytime from within the app, or by emailing us at [email protected]. Cancellation takes effect at the end of your current billing period — no partial refunds are issued, except where required by law.
No. Empathy Connections is a companionship and wellbeing tool. It is not a medical device, emergency service, or substitute for professional care. In an emergency, always call 999 or 112. We recommend all loved ones also have access to a personal alarm system.
Try reconnecting Google Calendar from Settings in the app (Empathy Connections currently supports Google Calendar only). If the problem continues, email us with your loved one's name and a description of what you're seeing, and we'll take a look.
Email [email protected] and we'll delete your account and personal data within 30 days, as set out in our Privacy Policy.